Initial ownership happiness by brand...

[NoelPR]

J.D. Power Quality and Reliability ratings are a combination of quality and dependability scores. Quality scores are based on initial owner response and feedback of their new purchase whereas Dependability scores focus on longer-term ownership experiences of 3 years

Owners response and feedback regarding the new car experience are important factors. I think this is why we all receive so many surveys after purchasing vehicles. I agree that the Acura dealer experience is subpar for what is considered a Luxury brand. Dealerships are not so accommodating compared to other luxury brands. Customer service is similar to that of Honda, from my experience. The dealership environment is just OK. I did not feel Wowed by my purchasing experience.

Agree I was expecting more from a typical Honda dealer.

In the other hand I went to a Volvo Dealer a year ago and we were wowed.
We were dressed up like we can only own a 90s rusty beater.
The guy without hesitating grabbed the keys of the C40 and let us drive it. Try that now with a CTR or ITS.

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[optronix]

Agree I was expecting more from a typical Honda dealer.

In the other hand I went to a Volvo Dealer a year ago and we were wowed.
We were dressed up like we can only own a 90s rusty beater.
The guy without hesitating grabbed the keys of the C40 and let us drive it. Try that now with a CTR or ITS.

TOTALLY different scenario. CTR/ITS are limited production models; they wouldn't let me drive a 2002 WRX when it first arrived in showrooms back then either...

It's going to vary from dealer to dealer. My experience with my local dealer was pretty damn good.

 

[NoelPR]

TOTALLY different scenario. CTR/ITS are limited production models; they wouldn't let me drive a 2002 WRX when it first arrived in showrooms back then either...

It's going to vary from dealer to dealer. My experience with my local dealer was pretty damn good.

Well a C40 back then wasn't a vehicle that was accesible either. Hard to find them with long wait times. ?‍

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